REFUND

All eligible returns will be refunded to the original payment method, excluding the shipping costs. Any return of goods can only be made within 14 days from the purchase date.

If you are not satisfied with your order (defective products, wrong items, damaged), kindly submit your inquiry to info@haloapparel.com.au. Please enter the email used for your order, including your order number. All returned items must be in unworn condition, with original packaging/box or else it will be rejected upon receiving.

Halo Apparel reserves the right to charge a refund fee for returns in violation of these Terms and Conditions, including items returned damaged or missing original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed back to the original payment method within 14 working days. Shipping cost will not be reimbursed.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging/box.

Late or missing refunds

If you haven’t received a refund yet, please contact us at info@haloapparel.com.au.

Sale items

Sale Items include specials, promotional items and other items listed as not returnable.

Shipping

Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.